Privacy Policy

Last Updated: March 24, 2026

Superior Sanitation Services
Pine Plains, New York

Website: https://superiorsanitation.net

1. INTRODUCTION AND SCOPE

At Superior Sanitation Services, founded in 1975 by Doug Weaver and currently owned and operated by Catherine Prentice, we are committed to providing professional and superior service in a timely fashion—not only in our sanitation solutions but also in how we handle your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, protect, and manage information obtained through our website located at https://superiorsanitation.net (the “Site”), as well as through our services, including portable toilet rentals, septic pumping, septic system installations, inspections, repairs, excavation work, RV pump-outs, and luxury event trailer provisions (collectively, the “Services”).

By accessing our Site, requesting a quote, scheduling Services, or otherwise engaging with Superior Sanitation Services, you consent to the practices described in this Policy. If you do not agree with the terms outlined herein, please discontinue use of the Site and refrain from providing personal information to us.

This Policy applies to all visitors to our Site, potential and current Customers, vendors, job applicants, and other individuals whose personal information we may process in connection with our business operations. It is incorporated by reference into our Terms and Conditions and forms part of the contractual agreement between you and Superior Sanitation Services.

2. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual or household (“Personal Information”). The categories of Personal Information we collect depend on how you interact with us and may include:

  1. Information You Provide Directly
  • Contact Information: Name, mailing address, service location address, email address, phone number, and emergency contact details.
  • Service-Related Information: Property details, septic system specifications, project scope, equipment preferences (e.g., ADA-approved portable toilets, luxury trailer configurations), event dates, site access instructions, and special requirements.
  • Billing and Payment Information: Credit card details (processed securely via PCI-compliant third-party processors), billing address, purchase history, and invoice records. We do not store full credit card numbers on our servers.
  • Communications: Content of emails, phone call notes, contact form submissions, service requests, feedback, and correspondence with our team.
  • Account Information: If you create an account on our Site, we may collect a username, password, and preferences to streamline future interactions.
  1. Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, server logs, and similar technologies:

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on Site, clickstream data, and dates/times of access.
  • Location Data: Approximate geographic location derived from IP address to provide location-relevant content and service area verification.
  • Cookies and Tracking Technologies: We use session and persistent cookies to remember preferences, analyze Site traffic, and improve user experience. You may manage cookie settings through your browser, though disabling certain cookies may limit Site functionality.
  1. Information from Third Parties

We may receive Personal Information from trusted third parties, such as:

  • Referral partners, contractors, or subcontractors involved in your project.
  • Publicly available sources (e.g., business directories, property records) for service verification or lead generation.
  • Payment processors or credit verification services to facilitate transactions and prevent fraud.
  • Marketing or analytics partners (subject to your consent where required by law).

3. HOW WE USE YOUR INFORMATION

Superior Sanitation Services uses the Personal Information we collect for legitimate business purposes, including:

  • Service Delivery: To schedule, coordinate, and provide the sanitation Services you request; communicate regarding appointments, deliveries, pickups, or service updates; and ensure equipment and personnel are appropriately deployed.
  • Customer Support: To respond to inquiries, resolve issues, process requests, and provide ongoing assistance throughout your engagement with us.
  • Billing and Account Management: To process payments, issue invoices, manage accounts receivable, verify identity, and prevent fraudulent transactions.
  • Site Improvement and Analytics: To analyze usage patterns, troubleshoot technical issues, test new features, and enhance the functionality, security, and user experience of our Site.
  • Marketing and Communications: With your consent, where required, to send promotional materials, service updates, seasonal offers, or informational content related to sanitation solutions, maintenance tips, or industry developments. You may opt out of marketing communications at any time.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, or governmental requests; enforce our Terms and Conditions; protect the rights, property, or safety of Superior Sanitation Services, our Customers, employees, or the public; and respond to legal claims or disputes.
  • Business Operations: To conduct internal research, develop new Services, train staff, manage vendor relationships, and support general administrative functions.

We do not sell your Personal Information to third parties for monetary compensation. Any sharing of data with service providers is strictly for operational purposes under contractual confidentiality obligations.

4. HOW WE SHARE YOUR INFORMATION

We may disclose your Personal Information in the following circumstances:

  • Service Providers and Contractors: We engage trusted third-party vendors to perform functions on our behalf, such as payment processing, website hosting, email delivery, analytics, customer relationship management, and equipment maintenance. These partners are contractually prohibited from using your data for any purpose other than providing the specified services.
  • Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to protect our legal rights, prevent fraud, address security issues, or comply with regulatory obligations.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, financing, or transfer of all or part of our business, your Personal Information may be transferred as a business asset, subject to appropriate confidentiality safeguards and notice where required.
  • With Your Consent: We may share information with third parties when you explicitly authorize such disclosure, such as providing project details to a general contractor or architect with your permission.
  • Aggregate or De-Identified Data: We may share anonymized, aggregated, or de-identified data that cannot reasonably be used to identify you for purposes such as industry reporting, marketing analysis, or service benchmarking.

5. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance functionality and gather usage insights:

  • Essential Cookies: Required for Site operation, security, and accessibility (e.g., maintaining login sessions, processing forms).
  • Preference Cookies: Remember your settings, language choices, or service area selections to personalize your experience.
  • Analytics Cookies: Help us understand how visitors interact with our Site through tools like Google Analytics, enabling us to improve content and navigation.
  • Marketing Cookies: May be used to deliver relevant advertisements on third-party platforms; these are deployed only with your consent where legally required.

You can manage cookie preferences through your browser settings or our cookie consent banner (where applicable). Please note that disabling certain cookies may limit access to features such as online scheduling or quote requests.

6. DATA RETENTION

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Factors considered include:

  • The duration of our business relationship with you.
  • Legal, accounting, or regulatory requirements (e.g., tax records, service warranties, health department documentation).
  • Statutes of limitations for potential legal claims.
  • Legitimate business interests, such as maintaining service history for future reference.

When Personal Information is no longer needed, we securely delete or anonymize it using industry-standard procedures.

7. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights regarding your Personal Information:

  • Access and Portability: Request a copy of the Personal Information we hold about you, in a structured, commonly used format.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your Personal Information, subject to legal exceptions (e.g., records required for tax, regulatory, or contractual purposes).
  • Restriction or Objection: Object to or request restriction of certain processing activities, such as direct marketing.
  • Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link or contacting us directly. Note that transactional communications regarding active Services may continue.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
  • Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in Section 14. We may verify your identity before fulfilling requests to protect your privacy and security. Response times will comply with applicable legal requirements.

8. DATA SECURITY MEASURES

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest.
  • Access controls limiting employee and contractor access to information on a need-to-know basis.
  • Regular security assessments, staff training, and updates to security protocols.
  • Secure payment processing through PCI-DSS compliant third-party providers.
  • Physical security measures for offices and equipment storage facilities.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions such as using strong passwords and securing your devices.

9. CHILDREN’S PRIVACY

Our Site and Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with information without your consent, please contact us immediately. We will take steps to delete such information from our records.

10. THIRD-PARTY LINKS AND CONTENT

Our Site may contain links to third-party websites, social media platforms, or resources (including industry partners, regulatory agencies, or informational references). These links are provided for convenience only. Superior Sanitation Services does not control, endorse, or assume responsibility for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. INTERNATIONAL DATA TRANSFERS

Superior Sanitation Services primarily operates within the United States. If you access our Site or engage our Services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By providing your information, you consent to such transfers in accordance with this Policy and applicable law.

12. STATE-SPECIFIC PRIVACY DISCLOSURES

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, provides additional rights:

  • You have the right to know what Personal Information we collect, use, disclose, and sell.
  • You may request deletion of your Personal Information, subject to exceptions.
  • You have the right to opt out of the “sale” or “sharing” of Personal Information for cross-context behavioral advertising. Superior Sanitation Services does not sell your Personal Information as defined by the CCPA.
  • You have the right to non-discrimination for exercising your CCPA rights.

To submit a verifiable consumer request under the CCPA, please contact us using the details in Section 14. We will respond within 45 days as required by law.

New York Residents

New York law provides protections for consumer data, including requirements for reasonable security safeguards and breach notification. We comply with the Stop Hacks and Improve Electronic Data Security (SHIELD) Act and other applicable New York privacy regulations.

Other Jurisdictions

Residents of other states or countries may have additional privacy rights under local laws. We strive to comply with all applicable privacy regulations and welcome inquiries regarding your specific rights.

13. CHANGES TO THIS PRIVACY POLICY

Superior Sanitation Services reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated by posting the updated Policy on our Site with a revised “March 24, 2026” date, and where appropriate, via email or Site notice. Your continued use of the Site or Services following the effective date of revised terms constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or your Personal Information, please contact us:

Superior Sanitation Services
Attn: Catherine Prentice, Owner

Pine Plains, New York

Phone: [Insert Phone Number]

Email: [Insert Privacy/Contact Email Address]

Mailing Address: [Insert Full Mailing Address]

For urgent service-related matters, please call our main line to ensure prompt assistance. For privacy-specific inquiries, include “Privacy Request” in your subject line to expedite routing.

15. ADDITIONAL COMMITMENTS

In alignment with our mission to provide professional and superior service in a timely fashion, Superior Sanitation Services pledges to:

  • Respond to privacy inquiries and rights requests promptly and transparently.
  • Train our team on data protection best practices and confidentiality obligations.
  • Continuously evaluate and enhance our privacy and security measures.
  • Maintain open communication with Customers about how their information supports the delivery of high-quality sanitation solutions.